The Florida Department of Health issued a cease-and-desist notice to the B-12 Store at Cordova Mall after investigators received a health complaint from a customer who suffered a sciatic nerve injury after a woman who worked at the B-12 Store pretended to be a licensed nurse and gave her a vitamin injection.
The complaint was filed on December 16, 2025, which prompted FDOH agents to conduct a sting operation.
Dorca Figaro, the only occupant of the suite, said she had permission to administer the injections, according to an investigative report dated Jan. 8, 2026.
Investigators, posing as potential customers, noticed that Figaro was carrying a name tag that included the title “LPN,” for licensed practical nurse.
The investigator went back undercover and spoke with Figaro again.
He said Ms. Figaro told her she was an RN and LPN in Puerto Rico and was “transitioning” to become an LPN and RN in Florida.
Investigators said Figaro showed his Nationally Certified Medical Assistant (NCMA) certification, but could not show his Florida LPN or RN license.
The FDOH said it searched its database and could not find Figaro’s license, and also noted that she was providing services without the supervision of a qualified medical professional.
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Investigators filed a cease-and-desist notice against Figaro, who is not licensed to practice nursing in Florida, and a subpoena for misleading the public to believe she was a licensed nurse in the state.
FDOH said Figaro has not been arrested, but the incident has been reported to law enforcement.
Figaro did not respond to the News Journal’s request for comment.
What B-12 Store offers
B-12 Store’s website says it offers a variety of vitamin injections that support overall health and “boost energy, improve focus, strengthen your immune system, and deliver fast, lasting results.”
According to a redacted copy of the complaint in the investigative report, the man told the FDOH, “The B12 store’s flyer advertised that all the doctors and nurses were qualified, and that was the only reason I trusted the store. The store didn’t have a doctor, but she assured me they were qualified.”
The man, whose name has not been released, is being represented by Pensacola personal injury attorney Joe Zarzaul.
Zarzaul said it happened after Figaro gave her an injection in her lower back and sciatic area.
“He has suffered some pretty severe neurological damage from an injection given to him by this woman who posed as a nurse, but she was not a nurse,” Zarzaul said. “He’s been to the Mayo Clinic to treat this nerve damage, but doctors aren’t sure if they can cure it. He has issues with both sensitivity and constant pain.”
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Although there were framed certificates on the walls stating that licensed doctors and medical staff were working there, none of the doctors represented were in the area, according to evidence presented in Zarzaul and the FDOH investigation report.
“It’s like they’re framing everything they can get their hands on to make it look like they have all the licenses,” Zarzaul said. “None of those people come there, but they just hold up their licenses and act as if they have some connection to the place.”
Zarzaul said it’s important for customers seeking any type of medical service to check whether the practitioner has the proper licenses.
“I wanted to press charges before other people got hurt,” the alleged victim told FDOH.
You can check your medical license on the Florida Department of Health website.
This article originally appeared in the Pensacola News Journal: Pensacola B-12 store closed by Florida Department of Health
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